Device limits by tier¶
Your plan caps how many managed devices the appliance actively monitors. Crucially, discovered devices don't count — only the ones you onboard with credentials do.
Managed vs. discovered¶
| Counts against your limit? | What it is | |
|---|---|---|
| Managed | Yes | A device you onboarded with a type and credentials — the appliance polls it deeply and (Pro+) can stage changes. |
| Discovered | No — unlimited | A host the appliance's nmap sweep found but you haven't onboarded. Read-only listing, no credentials. |
This is deliberate: auto-discovery would otherwise instantly fill a small plan and lock you out of onboarding anything. You can see your whole subnet for free and choose what to actively manage.
The numbers¶
| Tier | Managed-device limit | Price |
|---|---|---|
| Free | 2 | $0 |
| Pro | 25 | $99/mo |
| Autopilot | 100 | $249/mo |
| MSP | Effectively unlimited | Per-site (self-serve checkout) |
What 2 free devices is for
Free is meant as a real taste of network visibility — for example your firewall/router plus one switch or AP — observe-only. It's enough to see topology, IPAM, and flagged CVEs on your core gear before deciding to act.
What each tier unlocks (beyond device count)¶
The cap is only part of the story. Tiers also gate capabilities:
| Tier | Adds |
|---|---|
| Free | Topology, IPAM, CVE flagging — all read-only. |
| Pro | AI chat + read tools, approve & deploy config changes, config backup & one-click rollback, runbook execution, email/webhook alerting, one-click remediation + PDF reports. |
| Autopilot | Hands-off auto-remediation (with rollback), voice/SMS incident escalation, the Windows/Mac endpoint agent module, cloud auto-poll (Meraki / Mist). |
| MSP | Multi-tenant portal + white-label, per-customer reporting, API access, PSA ticketing (ConnectWise & Autotask). |
When you hit the limit¶
Onboarding a device beyond your plan's managed limit returns a clear, in-app prompt (HTTP 402) naming your current tier, the limit, and the next tier up — and opens the billing modal. Promoting or re-saving a device that's already managed never re-charges a slot; only adding a genuinely new managed device counts.
Next: Troubleshooting.