Support codes

The hardest part of remote support is getting someone to read you their IP address — or worse, their MAC address. Acutis Go replaces all of that with one short support code.

Six characters. That's the whole conversation.

What a support code is

Every machine running the agent has a short code like 7K2-9QF. It uniquely identifies that machine to your support team without anyone reading out IPs, adapter names, or hex addresses.

How a user finds their code

Status windowCommand line

Open Acutis Go — the support code is shown right on the status window.

acutis-go -support-code

Prints the code and nothing else — easy to read over the phone or paste into a chat.

How support uses it

A technician enters the code at the support portal to pull up that machine's latest diagnostics — verdict, latency, DNS, gateway, Wi-Fi, public IP, and machine health — without touching the user's screen.

Look up a code at help.acutisgo.com.

Privacy

A support code maps to diagnostic readings, not to personal files or screen contents. The agent stays observe-only.