Troubleshooting¶
The status window shows empty or stale readings¶
Make sure the background service is running:
| Platform | Check | Restart |
|---|---|---|
| Windows | Services → AcutisGo | Right-click → Restart |
| macOS | launchctl list \| grep acutis |
sudo launchctl kickstart -k system/ai.meadowmtn.acutis-go |
| Linux | systemctl status acutis-go |
sudo systemctl restart acutis-go |
Then re-open the window or run acutis-go -status.
Windows SmartScreen blocked the installer¶
A brand-new signed release hasn't built download reputation yet, so SmartScreen may warn. Click More info → Run anyway. The signature is valid — confirm under the file's Properties → Digital Signatures.
Wi-Fi name shows blank¶
The agent reads the SSID through the native OS API to avoid a location prompt. If the name is blank, the network may be hidden, or SSID recording may be suppressed for privacy — the rest of the Wi-Fi diagnostics still work. See Privacy.
Public IP is blank¶
The public-IP lookup needs outbound internet. If you're fully offline, the local verdict still works; the Public IP row fills in once connectivity returns.
The machine won't appear in my fleet dashboard¶
- Confirm it was enrolled:
acutis-go -enroll gojoin-XXXX. - Confirm the backend URL is right (default
https://app.acutisgo.com) — see Configuration. - Check the machine has outbound HTTPS to the backend.
Still stuck?¶
Grab the machine's support code (acutis-go -support-code) and include it when you reach out — it lets us pull the exact diagnostics for that machine.