Guides

Stuck with slow or broken internet and not sure what's actually wrong? These plain-English guides walk you through how to tell the difference yourself, step by step. No jargon, no guessing — just clear ways to find the real culprit.

• Is it my Wi-Fi or my computer? — figure out whether the problem is the network or your specific machine.
• How to tell if it's your ISP or your computer — work out whether your internet provider is down or it's something on your end.
• Why is my internet slow on only one device? — when everything else is fine but one device crawls.
• Internet works on my phone but not my laptop — when your phone is online but your laptop won't connect.