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Health check › Active Directory

Connected

Check id ad.connected

What it checks

Whether this Gate is connected to your Active Directory domain. Windows sign-in, groups from AD and file shares all depend on it.

What you might see

CheckActive Directory is not connected: people sign in with email and an authenticator.Gate works, without the AD features.
OKConnected to CORP.EXAMPLE as acutisgate$ (domain CORP).Fine.
SkippedThis Gate has no Kerberos libraries (the cloud edition).Hosted Gate does not connect to AD; use an on-prem edition.

How to fix it

  1. Open Identity → Active Directory.
  2. Windows Server: the card arrives "Ready to connect" with the domain and the service account filled in: click Connect and confirm with your authenticator. No password is needed; Windows manages the account.
  3. Linux appliance: enter the domain, the gate-svc account and its password once, then Connect.
  4. Then Sync now and run the Health check again.

Command line

# Does the service account exist?
Get-ADServiceAccount acutisgate      # Windows Server edition (gMSA)
Get-ADUser gate-svc                  # Linux appliance

Related checks

Gate's service accountPeople and groups sync

Still stuck? Click Copy report on the Health check and send it to support@acutisgo.com. · Acutis Gate · Guides