Acutis Health check › Person
Gate account
Check id p.account
What it checks
From Health check → Test this person: whether the person's Gate account is active, their role, and how they sign in.
What you might see
| Problem | lchen@corp.example's Gate account is disabled. | They cannot sign in or use their AI. |
| Check | No authenticator enrolled yet: they cannot finish signing in. | Email-and-password people need an authenticator. |
| OK | lchen@corp.example: active, role viewer, signs in with Active Directory (Windows sign-in). | Fine. |
How to fix it
- Linked to AD? Enable them in Active Directory; Gate follows on the next sync.
- Not linked to AD: an admin re-enables them in Gate.
- No authenticator: they set it up at their next sign-in.
Related checks
Active Directory (live)License
Still stuck? Click Copy report on the Health check and send it to support@acutisgo.com. · Acutis Gate · Guides