Database

Check id gate.db

What it checks

Gate asks its database a trivial question. Everything else (people, rules, the audit trail) lives there, so if this fails nothing else can work.

What you might see

OK	The database answers.	Nothing to do.
Problem	The check itself failed: OperationalError: ...	Gate cannot reach or open its database.

How to fix it

Windows Server: the database is a file, C:\ProgramData\AcutisGate\gate.db.

Open Services, right-click Acutis Gate → Restart.
Check the drive has enough disk space left (File Explorer → This PC).
Read the end of C:\ProgramData\AcutisGate\logs\service.log for the error.

Command line

Restart-Service AcutisGate
Get-PSDrive C | Select-Object Used, Free
Get-Content C:\ProgramData\AcutisGate\logs\service.log -Tail 40

Linux appliance: the database runs in its own container.

Command line

cd /opt/acutis-gate/gate-appliance
sudo docker compose ps            # db should be "healthy"
sudo docker compose restart db gate
sudo docker compose logs --tail 50 db
df -h /

Related checks

Audit chain

Still stuck? Click Copy report on the Health check and send it to support@acutisgo.com. · Acutis Gate · Guides